Driving Innovation in Telecoms with Great Wave AI

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Introduction

Accelerating AI Innovation

Problem: Developing AI capabilities internally would require years of complex software development and training, slowing abilities to innovate.

Solution: Implement GenAI agents using the Great Wave AI platform, focusing on business benefit, not engineering.

Impact:

• Faster AI rollout and iteration

• Simplified development process

• Strong expert support from Great Wave AI

Streamlining operations:

Problem: Complex manual processes and infrastructure setup slow down engineers and operational teams.

Solution: Business owners can rapidly iterate and implement GenAI agents in-house, focusing on optimizing performance instead of dealing with engineering challenges.

Impact:

• Zero time spent on undifferentiated AI engineering

• Increased efficiency of AI workflows

• Faster delivery of operational improvements

Strengthening Collaboration and Expertise:

Problem: Network engineering teams need to provide regular plain text updates that take time and distract them from their core role.

Solution: Multi-stage GenAI agent workflow that takes core data from each engineering job and converts it into plain text reports all aligning to a common best-practice format.

Impact:

• Better reporting

• Network engineers with more capacity

• Stronger, more resilient network

Process

1. Building an Agentic AI Foundation

Great Wave AI’s platform allows PXC to fast-track its agentic GenAI strategy without years of internal development. The collaboration empowers PXC’s teams to build and deploy GenAI agents at pace, using their own developers and timelines. Driving innovation while reducing setup complexity.

3.Driving Operational Agility

With Great Wave AI’s platform, PXC’s engineers can focus on refining source data and improving outcomes rather than managing complex infrastructure. This agility enables quick experimentation, faster delivery of new capabilities, and significant efficiency gains across operations.

3. Strengthening Collaborative Expertise

Through close collaboration with Great Wave AI’s experts, PXC’s teams continuously optimize prompts, indexes, and agent logic for accuracy and performance. The partnership enhances internal knowledge-sharing, strengthens technical capability, and allows engineers to focus on developing new connectivity solutions.

Conclusion

PXC’s collaboration with Great Wave AI has enabled the organisation to accelerate its agentic AI journey, quickly deploying AI agents without lengthy internal development. By focusing on rapid iteration, agent optimization, and close collaboration, engineering teams can deliver accurate, efficient, and high-performing solutions. This approach not only enhances operational efficiency but also frees teams to concentrate on core connectivity services and strategic innovation, demonstrating the value of combining AI technology with strong expertise and teamwork.

Quote: “The Great Wave Platform itself is phenomenal. We have literally gone from a group of really highly skilled software engineers and converted them into really highly skilled AI engineers because all of the complexity around AI has been taken a way” 

Phill Magill, Chief Engineer, PXC

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