Great Wave AI case studiesProof, not pilots.
From defence and policing to central government and telecoms, organisations use Great Wave AI to replace fragile pilots with agents they can trust, measure and scale.
- 2,000+agents live in production
- 10,560hours saved to date at Warwickshire Police
- 56%faster procedural search at The Insolvency Service
- UKsovereign: built, hosted & governed
Explore the work
Real outcomes, sector by sector.
Select a client to see their story: the problem they faced, how we approached it, and what changed.
Policing · Operational policing
Warwickshire Police
Trusted and secure: generative AI live at Warwickshire Police, built and governed in-house on infrastructure the force controls.
- 6+FTE roles of operational and supervisory capacity released each year
- £147ktotal annual benefit from one use-case
- 97%overtime claim accuracy, up from a 73% human baseline
- 6 / 8use cases live / in UAT or development
The challenge
The use of AI in policing rightly attracts close public scrutiny. Warwickshire Police needed to prove that generative AI could deliver genuine value in operation while staying secure, accountable and under human oversight, with the force retaining control rather than renting capability from a supplier.
Our approach
- Deployed the Great Wave AI platform on force infrastructure, so data and governance never left force control
- Agents built, tested and released in-house by a single technical Business Analyst
- Overtime Claim Evaluation: £147k total annual benefit, with accuracy above 97% against a 73% human baseline
- Crime classification against the Home Office Counting Rules: 91% AI accuracy compared with 70% for manual classification
- Investigation Standard Audit: an estimated 100-fold increase in auditing capacity
- Human decision-makers remain responsible for every operational outcome
“The way we have worked with Great Wave has given us the trust and control to deploy AI, get feedback from our users on what is working and what is not, and make the adjustments needed.”
Central Government · Public service delivery
The Insolvency Service
From a backlog of ideas to a repeatable GenAI production line: smarter public service delivery with systems the department can trust and scale.
- 56%faster procedural search
- 42%cut in HR workload
- 6.6 → 8.1task satisfaction score after automation
- 4 / 5 / 2live / in testing / in development
The challenge
The department had a growing backlog of GenAI ideas but needed a repeatable, governed way to move them from concept into trusted production.
Our approach
- Stood up a repeatable pipeline from idea to production
- Automated procedural search and HR policy queries
- Measured quality and satisfaction at every stage
“Pilots replaced with systems we can trust and scale, with task satisfaction rising as workload fell.”
Telecoms · Network operations
TalkTalk (PXC)
Driving innovation in telecoms: building and deploying GenAI agents at pace, using PXC's own developers and timelines.
- 90%of requests automated
- 1000+agents in production
- 500–600monthly queries automated
The challenge
PXC wanted to fast-track an agentic GenAI strategy without years of internal infrastructure development, freeing engineers to focus on connectivity rather than plumbing.
Our approach
- Engineers focus on refining source data and outcomes, not infrastructure
- Rapid experimentation and faster delivery of new capabilities
- Continuous optimisation of prompts, indexes and agent logic with Great Wave experts
“We've converted highly skilled software engineers into highly skilled AI engineers because the complexity around AI has been taken away.”
Public sector solutions · Delivery efficiency
Scrumconnect
Boosting efficiency and revenue: turning archival knowledge into faster bids, with bid volume doubled and a higher win rate.
- £2madditional top-line revenue from doubled bid volume
- 30%improvement in bid win rate
- 15 minto create a case study, down from several weeks
- 80%reduction in time to find suitable candidates
The challenge
Scrumconnect held extensive archival knowledge that was largely undocumented or tribal, while candidate selection and pre-sales preparation demanded heavy manual effort. Writing case studies for new client acquisition could take several weeks, and building an in-house generative AI team was cost-prohibitive in a competitive talent market.
Our approach
- Automated HR and pre-sales tasks and unlocked rapid access to archival insight
- Case study creation dropped from weeks to 15 minutes
- Bid volume doubled with a 30% higher win rate, adding £2m to top-line revenue
- Deployable GenAI proof-of-concepts went from six weeks to two days
“The results speak for themselves; more bids with a higher win-rate, increased efficiencies, and much happier staff. Using the Great Wave AI platform has made developing these products fast and transparent.”
Central Government · Content compliance
Department for Business & Trade
GenAI-powered content compliance for UK government websites: assessing over 700,000 GOV.UK pages for accuracy and adherence to content design standards.
- 700,000+GOV.UK pages assessed for compliance
- 3 wksto early results
- Scalableacross the government web estate
The challenge
The UK Government needed to ensure content across its GOV.UK websites was accurate, up-to-date and compliant with content design standards. Manual checks were time-consuming and prone to human error, risking misinformation and inefficiency across an estate of over 700,000 pages.
Our approach
- Automates scanning and evaluation of web pages and PDFs against content design standards
- Flags expired information and conflicting or duplicate guidance
- Produces a detailed compliance report for every URL, freeing teams to focus on harder semantic problems
“The platform they provided allowed us to skip a lengthy build phase… We were able to produce early results within three weeks. It was an added bonus to have collaborated with a British AI SME, who have deployed their platform in both policy and operational contexts.”
Defence · Learning & Development
Ministry of Defence
Empowering MoD Learning & Development and the Pan-Defence Skills Framework: cohering accreditation opportunities so personnel understand what's available to them.
- SkillsPan-Defence framework aligned
- Coheredaccreditation opportunities
- Strategyevidence-based targeting
The challenge
The MoD needed to bring together fragmented accreditation opportunities across the Pan-Defence Skills Framework, supporting evidence-based strategy and the targeting of key skills to build future war-fighting capacity.
Our approach
- Adopted the government-recommended scale approach for GenAI in defence
- Brought fragmented accreditation opportunities into one coherent view
- Supported evidence-based targeting of key skills for future capability
“Great Wave AI is a veteran-founded and heavily veteran-staffed business so this one feels really special. I cannot wait to show what our technology can do!”
IT Services · Service desk
Apogee
Empowering IT services at Apogee with GenAI agents that resolve queries faster and more consistently.
- Fasterquery resolution
- Consistentanswers at scale
- Groundedin Apogee's own docs
The challenge
Apogee needed to resolve a high volume of IT service queries quickly and consistently, without answers drifting between agents or teams.
Our approach
- GenAI agents surface the right guidance instantly
- Responses grounded in Apogee's own documentation
- Consistent, repeatable answers across the service desk
Legal · Legal automation
Authentic Legal AI
Turning a legal-AI vision into a live, production-grade reality with Great Wave AI.
- Visionto production reality
- Legal-gradetraceability
- Fasttime to launch
The challenge
Authentic Legal AI had a clear product vision but needed a trusted, production-ready platform to bring it to market with the rigour legal work demands.
Our approach
- Built on Great Wave's orchestration and evaluation platform
- Legal-grade traceability and control
- Accelerated the path from vision to live product
Legal · Live Customer
Winston Taylor
Employment Law Query Handling: a GenAI agent checks the knowledge base for previously answered questions before drafting new responses for lawyer review.
- Fewer Repeatsreduced volume of repetitive queries handled manually
- Faster Repliesquicker response times for clients
- Higher-Value Workmore efficient use of lawyer expertise
- Self-Improvingknowledge base grows through the feedback loop
The challenge
Lawyers were manually answering every employment law query from clients on retainer, including many repeated questions, creating inefficiencies and limiting time for complex legal work.
Our approach
- Reviews incoming queries and checks whether they've already been answered in the knowledge base
- Surfaces the existing answer instantly when a match is found
- Drafts a new response from internal policy and legal sources for lawyer review when no match exists
- Feeds approved new answers back into the knowledge base, continuously improving coverage
Common questions
GenAI in production: what our clients ask.
Which organisations use Great Wave AI?
Organisations using Great Wave AI include Warwickshire Police, The Insolvency Service, the Department for Business & Trade, the Ministry of Defence, TalkTalk (PXC), Scrumconnect, Apogee, Authentic Legal AI and Winston Taylor, across policing, central government, defence, telecoms, IT services and legal services.
What results have organisations achieved with Great Wave AI?
At Warwickshire Police, AI agents have released the equivalent of more than six operational and supervisory roles each year and generated over £75,000 of direct financial benefit. Scrumconnect added £2m in top-line revenue with a 30% higher bid win rate, and the Department for Business & Trade has assessed over 700,000 GOV.UK pages for content compliance.
Can Great Wave AI be used securely in policing and government?
Yes. At Warwickshire Police the platform runs on the force's own infrastructure, so data and governance never leave force control, and human decision-makers remain responsible for every operational outcome. Great Wave AI is a UK sovereign platform: built, hosted and governed in the UK.
How quickly can an organisation see results?
The Department for Business & Trade produced early results within three weeks of adopting the platform. At Warwickshire Police, Great Wave AI came back with something tangible the force could see and test within 24 hours of being given its first problems.
Do you need a specialist AI team to build agents?
No. At Warwickshire Police, agents were built, tested and released in-house by a single technical Business Analyst, with no team of machine learning engineers and no outside delivery squad.
Your organisation could be next
Talk to our team about what GenAI could do for you.
Tell us about the problem you want to solve, and we'll show you how organisations like these are putting reliable, secure agents into production.